Sereen - A-Line Kurta With Palazzo

Chat with us at +91 97739 83390 and we can help you

 SHIPPING METHODS AND COSTS

• We deliver to more than 200 countries around the world and offer different shipping options as applicable.
• For more information, please contact our customer care service at +919773983390, contactus@sheetalbatra.com

Any items notified by local courier service to be restricted and/or banned and/or prohibited from time to time (including but not limited to animals, bullion, currency, bearers from negotiable instruments, precious metals and stones, firearms or parts thereof, ammunition, human remains, pornography, and illegal narcotics/drugs) will not be shipped. You may be informed of the same in case such situations arise.

 SHIPPING CHARGES

• Free shipping is offered to customers only in India.
• For customers outside India, free shipping is only applicable if the order value exceeds ₹ 30,000/-

 DELIVERY TIMELINE

All domestic orders will take approximately 3-4 days for delivery from the date of dispatch. International orders take a minimum of 7 days for delivery from the date of dispatch. These timelines may be subject to change due to unforeseen circumstances. Further information on the order status can be provided by emailing at contactus@sheetalbatra.com.

INSURANCE

Sheetal Batra insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example, as a gift), then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Sheetal Batra  and transfer of responsibility in the same way.

TAXES & DUTIES

For Indian Customers

Product prices displayed are inclusive of all taxes and duties.

For International Customers

Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs, and local sales taxes levied by the country you are in; payment of these at the time of delivery is necessary to release your order from customs on arrival. For more information, please contact us on +919773983390, contactus@sheetalbatra.com

Custom Fitting

Get the perfect fit with our custom tailoring service with garments that are crafted based on your requirements.

Private Design/Styling

Get a personalised, 3 hour styling session with us, and let us select the right styles and details for your special occasions.

Bridal Consultation

Our exclusive 5 hour consultancy service to prospective brides is a unique, bespoke experience to organise your bridal ensembles and much more.

*We offer various consultancy services which can be availed even at the convenience of your own home, these can availed at different platforms, we offer Store appointment, Facetime and Zoom call.

When you shop on www.sheetalbatra.com, we assure that you will have the best price! If you find your outfit for lesser, send us a screenshot and we’ll match it!

We at Sheetal Batra aim to make sure that you receive products that you love to wear and will cherish for generations to come. However, in the event that you are unhappy with the product, we will do our best to solve all your concerns. 

Return Policy

• Eligible Items: Must be returned within 7 days from delivery, in unused, unworn, unwashed, undamaged condition, and in original packaging.

• Discounted Items: Products bought on sale or with promotions or loyalty points cannot be returned unless damaged.

• Credit Notes & Gift Cards: Products purchased via gift cards and credit notes can be exchanged if eligible, but not refunded.

• Accessories: Jewelry, potlis, juttis, and gift certificates cannot be returned or exchanged unless defective.

• International Orders: No returns or exchanges, except for damaged or defective goods. Duties, taxes, and tariffs are non-refundable.

Exchange/Alteration for Customised or Made-to-Order Items

• No exchanges allowed for customized or made-to-order items.

• If the wrong size is ordered, alterations can be made without charges, but shipping costs apply.

• Alterations may take up to 15 days or longer, depending on the complexity.

Cancellation Policy

• Orders can be cancelled within 24 hours of placement. After that, cancellations are at the discretion of the company.

• Cancelled orders will result in a credit to the original payment method.

Refunds

• Refunds will be issued within 7 business days to the original payment method.

• Refunds for international orders do not cover duties, taxes, or tariffs.

Sale Items

• Merchandise bought on discount is final sale and cannot be returned or exchanged.

If you need assistance with a specific issue or have a particular question about an order, it seems you can contact them via email at contactus@sheetalbatra.com or call +91 97739 83390.

Let me know if you'd like further clarification or have other questions!